⚠️ All sales on custom items are final. Because every item is made to order with your specific design, we are unable to accept returns on custom products unless there is a production error on our part.
1. Our Commitment to Quality
At Lunavy Uniforms, we take great pride in the quality of our work. Every order goes through a quality check before it is shipped or handed to you. We want you to be 100% satisfied with your order.
2. When We Will Issue a Refund or Reprint
✅ We will reprint or refund your order if the issue was caused by our error, including:
- Printing or embroidery defects (blurry print, missing stitches, bleeding colors)
- Wrong item, size, or color sent compared to what was ordered
- Significant deviation from the approved design proof
- Damaged or defective items upon arrival
To qualify, you must contact us within 5 business days of receiving your order and provide photos of the issue.
3. When We Cannot Issue a Refund
❌ We cannot accept returns or issue refunds for:
- Errors in the design that were approved by the customer in the proof
- Customer-provided incorrect spelling, colors, or design elements
- Change of mind after production has started
- Sizing issues when the correct size was ordered and produced
- Items that have been worn, washed, or altered
4. How to Request a Refund or Reprint
If you believe your order qualifies for a refund or reprint, please contact us as soon as possible:
- Email: uniforms@lunavy.com
- Phone / WhatsApp: +1 (877) 354-7194
- Include your order details, a description of the issue, and clear photos
We will review your request and respond within 2 business days with a resolution.
5. Cancellations
You can cancel your order within 24 hours before it is sent to production. Once production has started, cancellations are not accepted.
To cancel, contact us immediately:
- 📞 Call: +1 (877) 354-7194
- ✉️ Email: uniforms@lunavy.com
6. Refund Processing
Approved refunds will be processed within 5–7 business days using the original payment method. You will be notified by email or message once the refund has been issued.
7. Contact Us
Questions about a refund? We're happy to help. Reach out at uniforms@lunavy.com or call +1 (877) 354-7194.